Privacy Policy | Your Hastings Dentist

Your Hastings Dentist ("we," "us," or "our") is committed to protecting the privacy of your personal information. This policy explains what information we collect, why we collect it, how we use and safeguard it, and the choices you have. We handle personal health information in accordance with Ontario's Personal Health Information Protection Act, 2004 (PHIPA), and other personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

When you contact us or request an appointment through this website, we may collect:

Your name, email address, and phone number;
Any details you choose to include in a message or booking request (for example, the reason for your visit or your insurance/coverage information);
Basic technical and analytics data — such as pages visited and general location — collected automatically to help us understand how the site is used (see "Analytics and cookies" below).

Detailed clinical and dental health records created during your care are collected and retained at the clinic and are governed by PHIPA and our in-office health-records practices, not by this website. This policy covers information collected through this website.

How we use your information

To respond to your questions and requests;
To schedule, confirm, or follow up on appointments;
To verify dental coverage (such as CDCP, IFHP, ODSP, or private insurance) before your visit, when you ask us to;
To improve the content and performance of our website.

We do not sell your personal information, and we do not use it for advertising to you.

Consent

By submitting a form on this website, you consent to us collecting and using the information you provide for the purposes described above. You may withdraw your consent at any time by contacting us, subject to legal and record-keeping requirements.

Analytics and cookies

We use Google Analytics (via Google Tag Manager) to understand how visitors use our site. These tools may set cookies and collect information such as your device type, approximate location, and the pages you view. This data is used in aggregate to improve the site and is not used to identify you personally. You can block or delete cookies in your browser settings; some site features may work differently if you do.

How we store and protect your information

We retain the information you submit only as long as needed to respond to your request and to meet our legal and professional obligations, after which it is securely deleted or de-identified. We use reasonable administrative, physical, and technical safeguards — including encryption in transit (HTTPS) — to protect your information against loss, theft, and unauthorized access.

Sharing your information

We do not share your personal information with third parties except: (a) service providers who help us operate our website and communications, under confidentiality obligations; (b) other clinics in the Your Hometown Dentist Group where needed to coordinate a referral you have requested; or (c) where required or permitted by law.

Your rights: access and correction

You have the right to ask what personal information we hold about you, to request a correction, or to ask that it be deleted. To make a request — or to ask a privacy question or raise a concern — contact our Privacy Contact:

Email: [email protected]
Phone: (705) 696-1112
Mail: Your Hastings Dentist, 8 Water St, Hastings, ON K0L 1Y0

If you are not satisfied with our response, you may contact the Information and Privacy Commissioner of Ontario (for health information under PHIPA) or the Office of the Privacy Commissioner of Canada (for information under PIPEDA).

Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the most recent revision. Material changes will be posted on this page.